Finally, provision of fast and efficient services for passengers is very important since a tourist’s goal is recreation. Business people focus on accommodation and speedy transportation. Services should be effective, quick and of good quality.
- Impressive services from the flight attendants to the ground staff, can affect the passenger’s decision to use one airline over another, even if the cost is a little higher. A significant factor in having impressive service is of course staff training. Service with a smile, being hospitable to every group of passengers, can attract tourists to revisit Thailand. In 2000, 47.72% of Thailand’s total tourists re-used the airline they had used on their first trip rather than using another airline they had never used before.
- Seasonal flight schedules can be implemented and adjusted according to climates in each country. Such a move would facilitate activities without wasted time or unnecessary waiting periods and delayed appointments. Business people prefer to manage their time effectively, because it is capital in their business. Consequently, airlines should adapt schedules to fit in with the seasons
- Because of their long-haul journey, tourists feel fatigued and prefer to reach their accommodation without unnecessary time wasting. Good cooperation and planning between flight attendants and ground staff to give passengers a baggage claim service within 10 minutes of their arrival should be considered. This is a good opportunity to build up an airline’s reputation so that other people will use that airline’s services in the future.
These are just a few examples of aviation policies that should be implemented to support tourism.
Initiating rules that enhance free competition in aviation markets, and issuing laws to prevent monopoly are also recommended. Aviation policies need to support the country’s other economic activities as well such as air transportation in the import and export sectors.
- Impressive services from the flight attendants to the ground staff, can affect the passenger’s decision to use one airline over another, even if the cost is a little higher. A significant factor in having impressive service is of course staff training. Service with a smile, being hospitable to every group of passengers, can attract tourists to revisit Thailand. In 2000, 47.72% of Thailand’s total tourists re-used the airline they had used on their first trip rather than using another airline they had never used before.
- Seasonal flight schedules can be implemented and adjusted according to climates in each country. Such a move would facilitate activities without wasted time or unnecessary waiting periods and delayed appointments. Business people prefer to manage their time effectively, because it is capital in their business. Consequently, airlines should adapt schedules to fit in with the seasons
- Because of their long-haul journey, tourists feel fatigued and prefer to reach their accommodation without unnecessary time wasting. Good cooperation and planning between flight attendants and ground staff to give passengers a baggage claim service within 10 minutes of their arrival should be considered. This is a good opportunity to build up an airline’s reputation so that other people will use that airline’s services in the future.
These are just a few examples of aviation policies that should be implemented to support tourism.
Initiating rules that enhance free competition in aviation markets, and issuing laws to prevent monopoly are also recommended. Aviation policies need to support the country’s other economic activities as well such as air transportation in the import and export sectors.
Social security for small businesses - losses and gains
Professor Dr Kriengsak Chareonwongsak
Executive Director, Institute of Future Studies for Development (IFD)
kriengsak@kriengsak.com, http://www.ifd.or.th
Professor Dr Kriengsak Chareonwongsak
Executive Director, Institute of Future Studies for Development (IFD)
kriengsak@kriengsak.com, http://www.ifd.or.th
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